General terms and conditions of sale

These conditions also apply to bookings made by phone or any other means, including on-site. The Children's Museum reserves the right to modify these general conditions at any time; these modifications come into effect upon their publication on the website.

Exhibition and Workshop Admission - Open to the Public:

• E-tickets received from your online order do not necessarily need to be printed. You can present your barcode on your smartphone at the museum entrance.
• If you qualify for a reduced rate (Ixelles resident, Carte PROF), a valid ID will be required.
• Article 27 beneficiaries are requested to present a sealed ticket upon entry. Article 27 tickets must be dated for the month of the scheduled visit.
• Admission tickets are non-exchangeable and non-refundable.

School Visit:

• Any cancellation of a visit must be communicated exclusively by email.
• In case of cancellation or date change less than 30 days before the visit, 100% of the visit will be charged. If changes in the number of students or visitors result in a decrease in the number of groups planned, the entire initial amount will be charged.
• In case of date change before the 30 working days before the scheduled visit date: a charge of 30€ for administrative fees will apply.
• The invoice issued serves as a reservation. Therefore, in case of non-payment of the invoice within the agreed upon time frame, the reservation will be considered null and void, and no services will be provided.

Birthday Party:

• In case of cancellation up to one calendar month before the scheduled date of the birthday party, a refund of 100% of the amount will be issued, minus a 10€ handling fee.
• In case of cancellation between 1 calendar month and 2 calendar weeks before the scheduled date of the birthday party, a refund of 50% of the amount will be issued, minus a 10€ handling fee.
• In case of cancellation within the two calendar weeks before the scheduled date of the birthday party: no refund will be issued.

out-of-school group Visit:

• Any cancellation of a visit must be communicated exclusively by email.
• In case of cancellation or date change within 30 working days before the scheduled visit date: 100% of the visit will be charged.
• If there is a change in the number of children/visitors resulting in a decrease in the number of groups during morning visits, within 30 days before the visit, the entire initial amount will be charged.
• In case of date change before the 30 working days before the scheduled visit date: a charge of 30€ for administrative fees will apply.
• The invoice issued serves as a reservation. Therefore, in case of non-payment of the invoice within the agreed upon time frame, the reservation will be considered null and void, and no services will be provided.

holiday camp:

• Registration is only considered valid upon receipt of full payment for the workshop.
• The Museum reserves the right to cancel the workshop if the minimum number of registrations required is not met. In case of cancellation on your part:
• Up to one month before the start of the workshop, reimbursement of the workshop fee, minus 15€ for administrative fees.
• Cancellation starting one month before the start of the workshop, reimbursement of half of the workshop fee.
• Absence on the first day of the workshop: the amount paid will be retained. Any workshop that has commenced is fully owed.

Payment Terms:

• All invoices must be settled within 10 days from the date of issuance of the invoice.